Quality Care + Repair

QUALITY CARE + REPAIR

Each STUD Pillow is hand embellished with premium materials in our Atlanta studio. Our pillows are special, so please treat your pieces delicately. We encourage our customers to be conscientious and cautious as some of our pillows contain sharp embellishments. We do NOT recommend placing you embellished pillow (spiked, pearl, or draped chain) in the vicinity of babies and children.

 

PRODUCT CARE + MAINTENANCE

Each pillow is hand embellished therefore your piece is more delicate than your standard decorative pillow. Please use appropriate care to enjoy and preserve it. 

Our spiked pillow contains spikes that are screwed on and our pearl pillow contains pears with rivet backs. With heavy use, your pillow may need a little maintenance so please be sure to tighten the screws using a mini screwdriver at least once a month to avoid any loose parts. 

These are indoor pillows ONLY. Do not subject them to extreme temperatures including sun rooms.

 

NICKEL DISCLAIMER

Some metals contain nickel. Nickel may cause allergic reaction to those with sensitive skin. 

 

REPAIR DISCLAIMER

If your item requires repair or arrives in an unsatisfactory condition, please do not hesitate to contact us. We are happy to handle reasonable repairs for the first 2 weeks of ownership not incurring a repair fee. All items submitted for repair must be accompanied by the order confirmation # or an original sales receipt. Please contact us first via email to receive instructions on how to mail your repair to us. Stud Pillows reserves the right to deny unreasonable repair request. 

Any repairs after that 2 weeks are subject to a reasonable repair fee (including shipping). We ask that you email us photos of the pillows condition and what needs to be repaired. We will then provide you with a repair quote. Upon acceptance and payment of the repair fee, we will provide you with a shipping label to mail in your pillow for repair.

Please contact hello@studpillows.co with your order number for any questions or concerns - We're at your service.