RETURNS + EXCHANGES
All sales are final. Exchanges are accepted under the following circumstances:
1. The order arrives damaged.
2. You have received the wrong order in error.
The customer must contact us within 7 days of receipt for exchange consideration. Pillows (including inserts) must be in their original unused condition (this means no pet hairs, odors, etc.) and sent back with the original packaging. Please email firstname.lastname@example.org first to start your exchange process and for any questions or concerns regarding your order.
This policy is in place because we individually make each pillow to order, using our supplies and resources to custom cut and make it specifically for each customer. Discontinued and custom pillows are not eligible for exchange.
Once your exchange has been approved, you will receive a shipping label to mail your order back to us. We are here to help in any way we can to make you feel confident about your purchase. If you are unsure of whether the color or texture of a pillow will work in your space, you may request a swatch of the fabric. if you're unsure about size, see our size guides, or email us for a personalized recommendation.
We reserve the right to update this return policy at any time.
Cancellations can be made within 24 hours from the order date without incurring a cancellation fee. The cancellation fee is 20% (percent) of the product total. This policy is in place because all of our pillows are custom cut and made for each customer. If you cancel, we may have already used our supplies and resources to start work on your specific order. No cancellations can be made once order has shipped. If you are unsure about a fabric, ordering a swatch is encouraged.
For repair request and info please see our quality care + repair page.
NATURE OF HANDMADE PRODUCTS.
All of our products are handmade. Due to the nature of our production method, each product may vary slightly. Please allow 1/4' to 1/2" variance allotted on finished measurements. Color variation from computer monitor to actual fabric is not an accepted reason for return. We do provide swatches, so please email us if you are unsure about a fabrics color.
Please inspect all shipments immediately upon arrival. If an item arrives and is damaged, please contact us immediately so we can work with you to repair or replace the item. No damage claims will be accepted after 10 days of package arrival. It is important to keep in mind that some fabrics have certain natural characteristics and "flaws" that should not be considered as defects.