Refund policy

RETURNS + EXCHANGES.

ALL SALES ARE FINAL

Every STUD pillow is individually made to order. As such, all made-to-order purchases are final sale. We do not accept returns, refunds, or exchanges due to changes in preference, color, texture, size, styling, or other personal considerations.

We encourage customers to review product descriptions, dimensions, materials, and care information before purchasing. Fabric swatches are available upon request to help you make an informed selection.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact hello@studpillows.co within 7 days of delivery, including your order number and clear photographs of the issue.

STUD will review the claim and, when approved, arrange an appropriate remedy, which may include repair or replacement.

Approved exchanges are limited to eligible order issues and are not offered for changes in personal preference.

Returned merchandise must be unused and in its original condition, including all inserts, embellishments, and packaging. Items showing signs of use, odors, pet hair, or other alterations may not qualify for exchange.

Please do not return merchandise without prior authorization. If a return is required for an approved claim, STUD will provide shipping instructions and a prepaid return label.

Discontinued and custom designs may not be eligible for an identical replacement. In such cases, STUD will determine an appropriate alternative remedy.

DISCRETIONARY STORE CREDIT

All sales remain final. Store credit is not a standard return or exchange option.

In exceptional circumstances, STUD may voluntarily authorize a return for store credit, subject to prior written approval, inspection, and any applicable fees disclosed and agreed upon before the return.

Any such accommodation is a one-time exception and does not establish eligibility for future returns, exchanges, or refunds.

Store credit is redeemable toward future purchases from STUD and is not exchangeable for cash, except where required by law.

CANCELLATIONS

Orders may be canceled within 24 hours of purchase without a cancellation fee.

Cancellation requests submitted after 24 hours are subject to STUD's approval and, if accepted, a 20% cancellation fee calculated on the merchandise subtotal.

Because production may begin shortly after an order is placed, cancellation requests are not guaranteed after the initial 24-hour period.

Orders cannot be canceled once shipped.

QUALITY CARE & REPAIRS

Each STUD pillow is individually constructed and embellished with specialty materials. Decorative elements, including feathers, pearls, chains, and other embellishments, require delicate handling and proper care.

For repair inquiries, please email hello@studpillows.co with your order number, photographs, and a description of the issue.

Verified workmanship issues reported within 14 days of delivery may qualify for complimentary repair following inspection and approval. Damage resulting from improper handling, misuse, accidents, or ordinary wear is not covered by complimentary repair service.

After 14 days, repair requests are evaluated individually and may be subject to repair and shipping fees. STUD will provide a quote for approval before any paid repair work begins.

Repair availability depends on the condition of the product and the availability of materials or replacement embellishments. STUD reserves the right to decline repairs that cannot be completed safely or to an appropriate quality standard.

Please do not ship items for repair without prior authorization.

For additional information, please visit our Quality Care + Repair page.

NATURE OF HANDMADE PRODUCTS

Every STUD pillow is handmade. Minor variations in dimensions, stitching, embellishment placement, material texture, and finish are inherent characteristics of individual production.

Finished dimensions may vary by approximately 1/4 to 1/2 inch from the listed measurements.

Colors may appear differently depending on screen settings, lighting, and individual fabric characteristics. Such variations do not automatically constitute a product defect.

We strongly recommend requesting fabric swatches before purchasing if precise color or texture matching is important.

PRODUCT SAFETY

Certain STUD designs feature decorative elements such as spikes, pearls, chains, and other hardware that may present injury or choking hazards.

These products are intended for decorative use and should be kept away from infants, young children, and pets. Please handle embellished designs with care.