Shipping policy

SHIPPING.

PRODUCTION & PROCESSING TIMES

Each STUD pillow is individually made to order. Our standard production lead times are as follows:

Orders of 1–2 pillows: Approximately 2–3 weeks + shipping time.
Orders of 3 or more pillows: Approximately 4–6 weeks + shipping time.

Production timelines begin on the date of purchase and are estimates, not guaranteed completion dates. Timelines may vary based on order volume, material availability, and the complexity of each design. Custom and specialty designs may require additional production time, as indicated in their product descriptions.

If you require your order by a specific date, please contact hello@studpillows.co before purchasing to confirm whether your requested timeline can be accommodated.

Please note: Expedited shipping does not expedite production.

STUD currently ships to the United States and Canada.

U.S. SHIPPING

Domestic orders are shipped via UPS Ground unless an alternative shipping method is selected at checkout.

Once your order has been completed and dispatched, estimated delivery is typically 2–5 business days, depending on the destination and selected shipping service.

Tracking information will be emailed once your order has shipped.

Shipping estimates are provided by the carrier and are not guaranteed delivery dates.

CANADA SHIPPING

Orders shipping to Canada are dispatched via UPS or FedEx.

Delivery times vary depending on the destination, selected shipping service, and customs processing.

International shipments may be subject to import duties, taxes, brokerage fees, or other customs-related charges. Unless otherwise specified at checkout, these charges are the responsibility of the recipient and are not included in the purchase price or shipping fee.

STUD is not responsible for delays caused by customs inspections or clearance procedures outside our control.

ORDERS WITH MULTIPLE ITEMS

Orders containing multiple products with different production lead times will ship together once all items are completed, unless separate shipping arrangements have been approved in advance.

The longest applicable production lead time will generally determine when the complete order is ready to ship.

INCORRECT ADDRESSES & UNDELIVERABLE PACKAGES

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has been dispatched.

If a package is returned to STUD due to an incorrect or incomplete address, an unsuccessful delivery attempt, or failure to collect the shipment, the customer will be responsible for any additional shipping costs required for redelivery, provided the issue was not caused by an error on STUD's part.

Returned packages will be held pending updated delivery instructions. An additional shipping invoice may be issued before the order is resent.

Packages returned as undeliverable are not automatically eligible for cancellation or refund. Our final-sale policy remains applicable, subject to any rights or remedies required by law.

LOST, STOLEN & DAMAGED SHIPMENTS

If your tracking information indicates that a package is lost, significantly delayed, or damaged in transit, please contact us at hello@studpillows.co so we can assist with investigating the shipment.

Claims involving missing or damaged packages will be reviewed based on tracking information, carrier investigation findings, and the circumstances of the shipment.

For packages marked as delivered but reported missing, customers are encouraged to check with household members, building management, and the carrier. STUD may request additional information to assist with the investigation.

Any applicable replacement or refund will be determined following review and in accordance with applicable law.